Product Support

Shower Head Combo with Magnetic Dock

Model VH-CB01-CR

In the Box

Step 01
Remove your old shower head by twisting it counterclockwise. Clean any debris from the shower arm threads. Apply 3–5 wraps of Teflon tape clockwise around the threads to ensure a watertight seal.
Step 02
Screw the shower bracket onto the shower arm clockwise.
- Secure: Use the provided wrench to tighten firmly.
- Protection: Place a cloth between the wrench and the bracket to prevent scratching the finish.
- Orientation: Ensure the fixed shower outlet is on top, and the Magnetic Dock for the handheld spray is at the bottom.
Step 03
Screw the 6" shower head onto the top outlet of the bracket clockwise. Hand-tighten first, then use the wrench for a final secure fit.
Step 04
The lower arm of the bracket is designed to pivot 180°. Hold the bracket firmly and manually adjust the handheld mount to your preferred angle. This allows you to position the spray exactly where you need it for hands-free use.
Step 05
Connect one end of the hose to the bracket's bottom outlet, and the other end to the handheld shower head. Hand-tighten both connections, ensuring the washers are in place.
Step 06
Snap the handheld shower head onto the Magnetic Dock. Turn on the water supply and inspect all connections for leaks. If leaks occur, re-tighten the affected coupling nuts.

Rotate the small handle from left to right to switch spray settings.

Leak at the bracket connection

Leak at the handheld-to-hose connection

Leak at the shower head-to-bracket connection

Low water pressure

Inspect the 1.8 GPM water-saving insert for debris.
Soak the insert in white vinegar for 2–3 hours to remove mineral buildup, then rinse thoroughly.

Lower water pressure when using both shower heads

This is a normal physical occurrence. When the 3-Way Diverter is set to the "Combo" mode, the 1.8 GPM water flow is split between both heads, resulting in lower pressure for each.
For maximum pressure, switch the diverter to use only one shower head at a time.

Mineral deposits in spray nozzles

Disconnect the shower head or handheld and soak the face-down head in 1–2 cups of white vinegar for 2–3 hours.
Reconnect and run water through to clear remaining deposits.

Handheld falls from the Magnetic Dock

Ensure the handheld is fully snapped into the dock. You should hear a "click" when the magnetic connection is secure.

Handheld is difficult to remove from the Magnetic Dock

To release, tilt and press the handheld downward. Avoid pulling it straight outward, as the magnetic hold is strongest in that direction.

To keep your shower combo performing at its best, we recommend a deep cleaning every six months.

Nozzle Care: Gently rub the spray nozzles with your fingers or a soft toothbrush to remove mineral buildup.
Deep Clean: For thorough descaling, soak the shower head/handheld in a 50:50 white vinegar and water solution for 2–3 hours. Rinse thoroughly afterward.

Avoid Chemicals: Do not use harsh chemicals, strong detergents, or abrasive cleaners. These may damage the finish or internal parts and will void your warranty.

If you encounter any issues with your product, our dedicated support team is here to assist you.